NATURAL FORMATIONS, INC. FIVE-YEAR LIMITED FURNITURE WARRANTY
Effective with products delivered on or after January 1, 2009

Natural Formations, Inc. (NFI) is pleased to offer this five-year (5) limited warranty covering all furniture products that we sell that are in normal commercial use from the date of delivery until the end of the five-year period. Each piece of NFI furniture shall be free from manufacturing defect in materials, workmanship, or construction. If a defect does appear within the five-year period, NFI will take the corrective measures described below.

IMPLIED WARRANTIES
NO IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, EXTEND BEYOND THE FIVE-YEAR TERM
OF THIS WARRANTY.

EXCLUSIONS
We exclude and will not pay for any loss, expense, or damage that may result from a defect in the furniture, other than such as is to the furniture itself. The remedies provided under this Warranty state the limit of NFI’s responsibilities.

REMEDIES
NFI will remedy a manufacturing defect in any of your NFI furniture provided that notice
of the defect is received within the five-year period (starting at the date of delivery). 
Contact NFI promptly if you notice a defect by calling our customer service department at 877-NTR-FORM.

In order to process your request, NFI may require reasonable proof of the date of purchase, and/or a site inspection to verify the defect(s). Upon verification of the defect, your item will be repaired. If repair is deemed impossible, your item will be replaced with an item of the same or similar color, design, style, and quality. Because of the custom nature of our products, identical materials may not be available at the time of repair or replacement. In such cases, NFI reserves the right to substitute materials of equal quality. You will not be charged for repair services or for the replacement furniture. If you paid the freight charges on the initial order, you will not be charged freight for shipping the replacement furniture from our facilities to your location. Repair or replacement of your furniture does not extend the duration of the warranty period, or begin a new warranty period. If an item cannot be repaired after a reasonable number of tries, NFI will issue a refund to you for the item.
In case of a refund, a deduction will be made for the number of years of use taken as
a percentage of the Warranty period and applied against your purchase price.

LIMITATIONS
This Warranty applies only to the original purchaser of the furniture who took delivery of the product for placement in a business location.

IMPROPER USE
Your furniture must be properly stored, cleaned, and maintained. Proper storage is
climate-controlled.
NFI will not repair or replace furniture with any non-conformities or damage caused by
other than normal and proper usage or contributed to by improper storage (including uncontrolled environments such as outdoor storage containers, tarps, etc.), improper maintenance, incorrect installation, misuse or abuse, alterations made without the written consent of Seller, faulty repairs made by any person other than NFI and/or its agents or assigns, or defects arising from materials supplied by you, or designs or specifications stipulated by you or your agent.

NORMAL WEAR AND TEAR
NFI will not repair or replace furniture that is deemed to have been damaged by normal wear and tear by NFI or its authorized representative.

VARIATIONS FROM WEB IMAGES, FLOOR SAMPLES, OR PRINTED LITERATURE
Because of the custom handcrafted nature of our product, variations can occur from piece to piece. Therefore, NFI will not repair or replace furniture because it differs slightly from web images, floor samples, or other printed depictions.

FREIGHT DAMAGE
This Warranty does not cover damage caused by common carrier.

UPHOLSTERY
Due to the fact that most fabrics used on NFI products are C.O.M. (customer’s own material), and because upholstery manufacturers generally do not guarantee their products against shrinkage, colorfastness, wrinkling, or other problems, we will not repair or replace upholstery that exhibits problems of this nature. We will repair or replace leather that exhibits cracking, tackiness, loss of flexibility, or peeling and abrasion, provided that it is
not the result of accidents, abuse, improper care or cleaning, or normal wear and tear. Foam is warranted to be free from defects in materials and workmanship for one (1) year.

HOW TO MAKE A CLAIM
If you believe there is a defect in your furniture, contact NFI customer service at 877-NTR-FORM, and describe your problem to our representative. NFI will schedule an inspection. If a defect is confirmed, we will require proof of purchase and a reasonable amount of time to remedy the problem. You will not be charged shipping if you paid freight charges on your original order. If you have followed these procedures and are not satisfied with our solution, please write or call us directly at:

Natural Formations, Inc.
ATTN: Sales Manager
372 S. Eagle Rd., Ste. #380
Eagle, ID  83616-5908
(208) 898-4180
(208) 717-0383 fax